Getting started with TCA
1
2
3
4
Say hello
Call, email, or send us the contact form. Tell us as much or as little as you like. A real person from our team — not a call centre — will get back to you within one business day.
Meet and chat
We'll arrange a relaxed, free meet-and-greet wherever suits you — your home, a café, or over the phone. It's a two-way conversation: you find out if we're the right fit, and we listen to what matters to you.
Plan together
If you'd like to go ahead, we'll work with you (and your family or plan manager, if you choose) to design supports around your goals, your routine, and your preferences — including who supports you.
Start support
We match you with a support worker based on personality and interests, not just availability. And we check in regularly — if something's not working, we change it. Simple as that.
No call centres, no complicated intake process. Here's exactly what happens when you reach out — and you can stop at any step, no obligation.